Hotel Eldorado

Amazing place for food wine and more…our waiter Marco was awesome and helpful…we ordered beef Tatar and was the best in my life…never forget this experience..I’m for sure coming back soon…:)

Our stay at Hotel Eldorado Ischgl (7 nights in February with half board) was a mixed experience, with several disappointing moments. Upon arrival, our room was freezing cold with no heating. Despite reporting the issue immediately, the management (who are also the owners) responded slowly and ineffectively. After several complaints, they provided a weak heating device that didn’t solve the problem. Instead of offering a proper solution, they suggested we leave the hotel if we were not satisfied—an unacceptable response from a hotel of this category. The biggest disappointment was the dining experience. The half-board menu included certain meals, yet we were charged extra for dishes that were supposedly included (e.g., Tyrolean ravioli, for which we were unexpectedly charged an additional €14). Additionally, we were billed for a 0.2L glass of wine instead of the 0.1L we ordered, though this was corrected after we complained. One evening, we had to wait 2.5 hours to be served, as the waiters needed approval from the manager (Silvia) before bringing our food — completely absurd and unprofessional. Moreover, during the first three nights, our food was served cold. After a few days, our interaction with some of the staff improved, thanks to cultural familiarity and good communication. Some waiters were friendly and professional, but others falsely claimed that all tables were reserved, even when there were available seats in the restaurant during the designated dinner hours. Although Ischgl is a fantastic destination, Hotel Eldorado did not meet our expectations in terms of comfort and guest treatment. Issues with the room, misleading charges, and inconsistent service negatively impacted our experience. A huge thank you to the waiters who were professional, but we will definitely be choosing a different hotel next time.

Most meals were good, truffle pasta was awful. When the waiter came to ask if everything was ok, he was furious when we said we didn’t like the dish. Moreover, the charged an absurd amount of 4.5€ for a bottle of TAP WATER!!!! For a table of 11 people, we had to pay 35€ for tap water. Would not recommend, very disappointed