Falkensteiner Schlosshotel Velden The Leading Hotels of the World

I’ve been here twice now. I really love it here and hope I’ll come back another time. The breakfast is amazing. And I don’t really see the staff but my room always gets cleaned and I find it amazing here. I recommend for families with kids. The pool and privat beach are also very nice.

The location and the staff is excelent, and they have clean rooms, a very nice restaurant and a super-good spa, but in my room there was a moldy pole and there was a little door (the door was not locked) in which I found lots of cables, the internet router and god forbid, a child might have touched it. This things are not normal for a 5-stars hotel, and please be sure that the rooms are secured! In rest everything was magnificent!

We stayed for two nights as a family at the Falkensteiner Hotel in Velden, booking two rooms under the same reservation. While the hotel enjoys a beautiful setting on the lake and has impressive facilities, our experience fell short of what’s expected from a true 5-star property. What we liked: - The lakeside location is superb, with direct access to Wörthersee and elegant hotel design. - The wellness area is well-maintained and relaxing. - Some staff were friendly and professional. - Breakfast was varied and of good quality. But several issues were unacceptable at this level: - Room allocation: Despite a shared family booking, we were placed on different floors in opposite ends of the hotel. No effort was made to keep us even remotely close. - Child supplement, no added value: We were charged €80 per night for our child, but received no third towel or any child-specific amenities — not even the basics. - In-room slippers: Only size 40 slippers were provided, which were unusable for an adult with size 44 feet. - Bathroom functionality: The towel dryer didn’t work, and the shower temperature was impossible to adjust — swinging between scalding and freezing. - Language barrier: Several breakfast staff could not speak English, which is surprising and inconvenient in a hotel catering to international guests. - Wine pricing: Wines in the restaurant were hugely overpriced, even by luxury hotel standards, which took away from the overall dining experience. In summary, the hotel has the infrastructure and location of a premium destination, but the service, coordination, and guest experience need significant improvement. It felt like a 4-star stay priced and presented as 5-star. With better attention to detail and guest needs, this could be a truly outstanding hotel. For now, expectations should be adjusted accordingly.