Hôtel Taj I Mah by Les Etincelles

We had a great stay at this hotel – it really felt like a step up from the usual self-catering ski apartments. For the price, it’s nice to enjoy a bit of luxury in a ski resort, especially when we’ve stayed in a few ropey air b&b’s over the years. All the staff were incredibly polite and friendly throughout our stay – nothing ever felt like too much trouble. A big highlight was how they went out of their way to make my girlfriend’s birthday special, helping to arrange balloons and a handwritten note in the room, which was a lovely surprise. The ski setup was super convenient: you leave your skis outside in a rack marked with your room number, and the team in the ski shop brings your shoes or ski boots to you – it’s those small touches that really make a difference after a long day on the slopes. Another nice detail was the evening turndown service – when you’re out for dinner, someone pops in to get the room ready for the night by unmaking the bed, closing the curtains, and leaving a little chocolate on the pillow. It adds a bit of that classic hotel charm you don’t often get self catered accommodation. The pool and jacuzzi were great too, with beautiful views across the resort – perfect for relaxing. The hotel is in a great location (as most of the village is), and it’s genuinely ski-in, ski-out, even for beginners. And finally, the buffet breakfast was excellent – really good quality food and loads of choice to set you up for the day. All in all, a brilliant stay – the little luxuries, thoughtful service, and friendly atmosphere really made it stand out.

An amazing hotel to spend 5 days on the slopes. Great access to the slopes, shops and restaurants in 2000 and the cable car down to 1950. The bedrooms were cosy, warm and so quiet. Staff were so friendly and helpful. No complaints from us!

I recently booked a spa treatment for my mother at your hotel. Before making the booking, I called the day before to confirm that she would be able to use the spa facilities in addition to her treatment. I specifically asked whether access to the spa was included, and the woman I spoke with assured me that with a 30-minute treatment, my mother would be allowed to use the spa facilities for 30 minutes to an hour. Based on that information, I proceeded to book the treatment online. However, upon arrival, my mother was told she would need to pay an additional €50 to access the spa, which came as a complete surprise. I immediately called the hotel on her behalf to clarify the situation. Unfortunately, I was transferred to the English-speaking female manager who was not only dismissive but extremely rude. She insisted that I could not have spoken to anyone the previous day, claiming that she had been on duty. However, I know for a fact that I spoke with a French staff member who clearly stated that spa access was complimentary with the treatment. When I asked if the call was recorded so we could verify the conversation, the manager said she would check and get back to me — but she never did. To this day, my mother has not been refunded the €50 she was unfairly charged. Frankly, I am shocked by the lack of accountability and poor customer service displayed by your management team. The experience was deeply disappointing, particularly given the expectations that come with a hotel of your caliber. As someone who works in the ski travel industry and regularly attends trade events with travel agents and tour operators — many of whom send clients to your hotel — I will certainly be sharing this experience with all of them. It’s unfortunate that a single staff member’s attitude,especially from someone in a management position, could leave such a negative impression on what should have been a special and relaxing gift. The principle of “the customer is always right” seems to have been completely overlooked in this case.