Finikia Foinikia Luxury Cave A Wonderful 2 Bedroom Villa Hot Tub

Mellow Luxury Cave was fabulous. The villa is lovely. All the amenities you need. The kitchen is stocked with milk, juice, water, cereal, fruit, yogurt, jams, honey, coffee, tea and a delicious sweet bread. The villa has a hot tub - it warm which was perfect for hot weather. You have a lovely view of the sea and the village of Finikia. There are two restaurants within easy walking distance as well as a mini-mart. It’s an easy 15 minute walk to Oia. The staff are amazing. We had a suitcase that didn’t make it on our flight to Athens from Paris. They were so helpful in assisting us to get the bag back. We loved our stay here and would only caution if you have any mobility issues, this is not the place to stay. It requires walking a distance from the road, down narrow lanes to access the unit. Other than that, we have nothing but glowing reviews for the Mellow Luxury Cave.

I was very disappointed with how Mellow Luxury Cave in Santorini, Greece handled our reservation. I was surprised by the lack of compassion and professionalism by a business whose sole purpose should be hospitality and tourism. When an unforeseen situation arose in our booking, the staff at Mellow Luxury Cave was completely unwilling to collaborate and reach a compromise. They were dismissive and outright unsympathetic. I would NOT recommend this property to anyone.

It saddens me to have to write this negative review, as typically I pride myself on commending those who demonstrate exceptionalism and professionalism. This property has neither. After months of saving for the trip of my parents dreams, this property became the cause of an absolute nightmare. Upon booking the reservation, the staff seemed courteous and happy to take our money. Unfortunately, an airline issue arose and forced the schedule to shift. Mellow Luxury Cave showed no interest in finding common ground. My parents were forced to forfeit the trip of their dreams and my siblings and I lost every penny. We were willing to postpone and/or alter our plans, including a change in property, in order to meet them half way; but to no avail. They completely shut the door in our face when we offered to be flexible. The staff took our money and ran. Horrible management and even worse customer service.