21c Museum Hotel Louisville

Our stay was brief but perfect. This hotel is sleek, modern, and extremely comfortable. The art exhibits are an added bonus. We ordered room service from the hotel restaurant and it was easily one of the best meals I've ever had--and I've had food from all around the world. The staff was incredibly friendly and accommodating. We will definitely be back soon!

So, I'm sad. I'm here now and this place just isn't what it used to be. We came a few years ago and the art was really fun. We stayed in a fun room. This time, I feel like we have been banished to the worst room. We are in room 325. The walls are paper thin and you can hear a pin drop in the rooms beside us. And we love dogs... But dammit if the people beside us didn't leave their dog and it was crying for like an hour. We just wanted to rescue it! Now the are in and out of their room and they are loud and we can hear everything! And the art installations aren't fun. Not edgy. Not anything but boring. That being said, the location is great for bourbon. Buzzard's Roost is an absolute must do. Amazing. Lots to do down here. Proof on main was great for dinner. Mussels and burgers across the street from the hotel was just ok. Probably won't stay here at this hotel again. It was a disappointment. But would stay in this general location.

I stayed at 21c Louisville on November 29–30, 2024, and unfortunately, my experience was far from what you’d expect from a hotel that markets itself as a luxury property. Around 1 a.m. on my second night, I was woken up by a large cockroach in my room. I killed it and brought it down to the front desk to make them aware of the issue. The response I got was indifferent at best no real concern, no apology, no escalation. Just a shrug. The next morning, I followed up again and was offered a complimentary breakfast as a way to make up for the situation. That was their idea of a fair response to finding a cockroach in a guest room… When I checked out, I was told management would reach out to me directly. A month went by with no contact, so I eventually followed up myself. The person I spoke to didn’t seem to take it seriously and actually asked, “What do you want us to do about it?” Now, nearly seven months later, I still haven’t heard a word from hotel leadership. No apology. No explanation. No accountability. It’s one thing for a bug to get into a room, I get it, it happens. But the real problem is how little they seemed to care. The lack of professionalism, concern, and basic customer service was disappointing. I’m writing this not to attack the hotel, as it truly is a beautifully appointed offering, but to help others make informed decisions. If you’re paying premium rates and expecting a clean, guest-focused experience, I’d recommend looking elsewhere. I gave them every opportunity to address this. They chose not to. *EDITING TO ADD* The Area GM contacted me and made a solid effort to correct this issue. I appreciate the communication on their end and will give them another shot next time I'm back in town. If all goes well, I'll update the review to reflect what I'm hoping is a better overall experience.