ABaC H&R Barcelona Monument

Not enough positive things could be said about this wonderful place. The staff was friendly and kind. The rooms are clean and very comfortable. All the minor things in the rooms show dedication to detail. The atmosphere is relaxing. The kitchen they rightfully boast about is a center focal point you must experience. It reminds me of the kitchen being a heart of a home, ABaC hotel has more heart than some of the common known luxury brand hotels and it meets or surpasses them with class at every turn.

The hotel is beautiful, clean, and modern. The staff is well-prepared. It was a real pleasure to watch the waiters, who take great pride in their work, as they are part of a Michelin-starred restaurant. If you truly can’t think of anything else—absolutely nothing else—to spend your money on, then go ahead and try it, but honestly, you’ll eat better and cheaper at any local restaurant. However, may God spare you from the room service menu—only those with a strong stomach should attempt it! And if you want to do yourself a favor, cross the street for breakfast—it's better than the hotel's in every way! As accommodation, the hotel is flawless in every respect. The staff is kind and attentive. I recommend it to everyone—just go elsewhere to eat. :)

Abac Hotel 5*GL Our experience at the hotel for our anniversary was quite disappointing. We're talking about a 5* GL hotel in Barcelona, ​​which, in our opinion as a customer, hasn't been up to par with incident management at all. I'll now describe what happened to us this past March 8, 2025. They showed us the deluxe room, which was a fitting example of its status. Upon entering, we realized that the heating was not only not working, but cold air was coming out of it, and we also had no hot water. After informing us, they told us they were trying to fix it and that we would have both hot water and heating in an hour. We took the opportunity to go to the spa, which we had booked. After a little over an hour, the room still had no hot water or heating. We informed them, and they told us they would change our room, promising that in this other room we would have those "basic" services in a 5* GL hotel. Without letting us properly collect our belongings or dress, they approach us at the door of the room and we have to walk through the hotel in bathrobes, shoes in one hand and coats in the other. Upon entering the room, we see it's half the size of the one we were originally in. It now has heating, but it doesn't seem to have hot water, so we end up showering with cold water. After informing reception, we receive a simple apology, but they even allow themselves to counter with the argument that the technician had set the water to 44°C, a false claim since only cold water came out of the taps. After a few minutes, and without warning, they insistently knock on the door to leave us a bottle of cava as compensation. In this new room, they were unable to leave the room service menu so we could order something for dinner. Agitated by this whole situation, we went to bed without eating. The next day, after practically not sleeping due to the glare from the road lights shining directly into the room window, which doesn't have blinds or blackout curtains to prevent such discomfort, we used the shower, which still doesn't have usable hot water. After reporting everything at checkout, and apparently taking note at the time, they told us they would contact us the Tuesday following our stay. Something that didn't happen. And seeing how little importance the hotel has given to this terrible experience, I'd like to share it with everyone else. I know that if someone in charge responds here now, the almost automated comments will be something like... this helps us improve, we're sorry about what happened, or something like that... something that's of no use to me and I think should be of no use to anyone who has paid for quality that never arrived. We're talking about a 5* GL hotel in Barcelona... can this really happen...? Regards Alby Lorenzo