Amrath Grand Hotel Heerlen

I struggle to see how anyone can give this place a negative review. It has everything. Food is great, service is great. Rooms are clean and comfortable. There's parking on site and accessible. It's a ten minute walk to the centre of Maastricht. We loved this place and will go back in a heart beat.

The room was fine, nothing amazing but the location of the hotel was great; next to the train station, a convenience stor and very close to a lot of restaurants and shops. The cleaning was good and the automated check-in and check-out was nice as well.

Extremely dirty room and bathroom! Carpets are really old and seem dirty. Found hair in sink, bath tub & fridge. Walls behind bathtub has mold. Lamps were extremely dusty. Window sills were dirty. Can’t describe how dirty this hotel is. Room doesn’t have basic things like iron, iron board, water etc. There are only 12 Channels that are all Dutch except 1 English Channel. Not kid Friendly at all. Found the staff very rude. They don’t answer you. Hotel with such cleanliness standards would be rated as 1 star in America. Also shower is very small has no proper water draining from the side and it goes on floor making it wet, there’s so shower curtain liner. Just a very thin shower curtain and water comes out through it. Unfortunately I have booked this hotel for a week and now I’m trapped here.