Anel

Great experience in a hotel full of unexpected art pieces. Sculptures,paintings,ceramic.. cosy swimming pool and restaurant on the roof. A little dark rooms as the furniture are browniesh but when the sun arrives the beauty of the shiny walls appear. Very nice and helpful service. I never had such a warm and respectful question from the guy reception about my check out. Thank you! Recommend 😀

Our experience at this hotel was far below what one would expect from a five-star superior establishment. From the moment we arrived, we encountered problems. The room we had booked was not available due to a malfunctioning air conditioning system, and no satisfactory alternative was provided. The spa was another disappointment. Despite being advertised as a key feature of the hotel, most of the services required an additional payment, and the jacuzzi was out of order. To make matters worse, the spa manager was remarkably unfriendly and unhelpful. Breakfast service was substandard. In a hotel of this category, one would expect consistent quality and replenishment, yet the buffet was left to run empty well before the end of service. Basic items such as bread and milk were simply unavailable, and no effort was made to restock them. Our room lacked even the most basic amenities: no hygiene or body care products beyond a single bottle of shower gel, which was never replaced. Today, we had to call reception once again because the air conditioning still wasn't working, and neither was the in-room jacuzzi — despite multiple complaints throughout our stay. Upon arrival, there were not enough towels in the room, and the pillows were later replaced with noticeably less comfortable ones. At the swimming pool, guests are required to purchase a swim cap, which we were not informed about in advance. Even the morning shower was a disappointment, as there was no hot water. Many elements in the room were worn out or broken, contributing to the general sense of poor maintenance and neglect. As if all of that weren’t enough, on our last night we experienced a power outage that left our entire room without electricity. An absolute disaster — it’s honestly a bad joke that this hotel is rated five stars…

Avoid! I had to postpone my trip three days before arrival. I contacted the hotel via email to request a date change, but the request was denied after couple of days, and it was already too late for free cancellation. I then called directly to explain the situation, but the receptionist suddenly “forgot” how to speak English and vaguely said a colleague would get back to me — which never happened. The hotel stopped responding to my messages altogether. As a result, I was charged several hundred euros as a no-show, without any support or communication. As a returning guest, I’m deeply disappointed by this unprofessional handling. I cannot recommend this hotel based on such a lack of customer care. Furthemore I did not receive any invoice for the money charged, therefore I now have issues to report this expense in my company.