Antica Masseria Rottacapozza

Much better accommodations than we expected. As we struggled speaking Italian, we made a connection with the wonderful people who worked here. The dining room had plentiful breakfast choices as well as lunch and dinner options. We chose to explore the area for most dinners, however. There is a shuttle service to the beach. The weekly resort fee included 2 chairs with an umbrella. The water was clear, shallow and just warm enough to still be refreshing. We did a couple's spa relaxing treatment and massage and listened to music in the bar most nights. We recommend this resort for explpring and enjoying southern Italy.

My wife and I spent a week at this resort as part of her big birthday adventure in Europe. From the moment we arrived and until the day we left, we received the most amazing service by the resort staff. Mr. Pierluigi and Mery were always available and happy to help as needed. Kudos to Mery for going above and beyond and purchasing a few special items to celebrate my wife's birthday - the wine and chocolates were perfect. In addition, the breakfast staff, led by Ramona and Liza, were very friendly and professional at every interaction and the barman was always ready to offer a hot pot of water for afternoon tea. This was a very memorable stay and will certainly have us in future stays at the resort. Highly recommend staying here especially if you are vising the Apulia coast to enjoy the Adriatic and Ionian coastal towns. Easy access to both the sandy beaches, rock and all that Southern Italy has to offer.

We have never been spoken to as rudely by what I assume to be the manager/owner of this hotel. We checked in sat night having exchanged a marriot son antem week for this through Interval International. No greeting from him, just thrusting papers with costs for cleaning €50 and €70 to use the pool, football pitch more like prison yard and beach. Transpired the pool is not heated and therefore unusable and their beach was closed. They have an indoor pool but the cost for this is another €20 euros per day per person. I asked could we not use this instead as the outside pool was not open. This resulted in more flailing of arms, slamming of papers. We were then showed our room which was one of the most depressing spaces I've seen. Dark, tiny with a view of a hedge. I refused to take that room and the younger receptionist whom was very nice showed us to a better room. They then agreed to give us dinner for free that night and to use the spa for one day. Which we did not accept. Once in the room it then transpires there is no WiFi or phone signal and a 15 year old sky box. The WiFi in the common areas is sketchy at best. We decided on Tuesday to check out as not being able to use the facilities and being unable to use our phone or laptop was becoming untenable. My partner spoke to the manager to check out and has just come back having been sworn out and agreessively spoken to and now €50 lighter for some imaginary cleaning fee. The manager is very aggrieved that we refused to pay the reduced €35 euros for facilities we didn't or couldn't use and treated my partner. I have never felt more like a second class citizen and so awkward. I don't know if its because we are English or because we have booked through interval International. But again I am now in tears of what should have been a lovely holiday. We stayed 3 days out of 7 and have the extra cost of finding somewhere else to stay. On the positive, the grounds are lovely, the breakfast staff are very accommodating and friendly along with the younger man on reception. The manager should not be in service, interval International should not be offering this hotel as a comparative exchange and the lack of facilities in off season should not be the same price as in high season. Be aware if you stay here, you will need to pay for everything on top and if you do get to use the pool, make sure you wear a swimming cap!!