Apart Hotel Lavina

Hi everyone! We had an amazing time in Apart-Hotel "LAVINA" with my family. The service was nice, people/personals are friendly. The food is delicious in this hotel 😊. We liked the bedrooms best of all,slept nicely. Thank You so much💞

Nice reception, nice host and neat rooms

Host is very rude and unprofessional. All I wanted to do is pay for my entire stay with my credit card, so when I placed my first time booking at booking.com he started asking to make a deposit through bank transfer. I assume that platform didn’t support online payments cancelled that reservation and booked same stay through hotels.com. Same happened again. Host failed to explain this business doesn’t accept credit card payments. He kept telling me I have to transfer a deposit to some bank account. This is not a convenient practice and for someone who doesn’t live in Ukraine. I would have to go through hassle of going to the bank for wire transfer and pay fee on that. This is my time and my money. From my personal experience I have never seen no hotel ever done this before. When I did express my opinion regarding this situation on google review he made a comment that I don’t have money on my bank card 😳 Dear host, if anything I don’t have time and cash to pay you on the spot and moreover I don’t have time to go and pay your deposit at the bank (like I’ve got nothing better to do). I want fast secure payment using my bank card. Just like the rest of the world already doing so in case you are not aware. Rude, unprofessional heartbreaking experience. I feel humiliated. Please if you travel from overseas avoid this business at any cost.