Atlantis Sanya

Atlantis Sanya is an impressive luxury resort with stunning ocean views and a vast water park that entertained my whole family. The rooms were immaculate and spacious, and the aquarium in the lobby was mesmerizing. Staff were friendly and attentive, especially Helena who provided excellent service. Although dining prices were a bit high and the beach isn’t great for swimming, the endless facilities including pools, aquarium, and kids’ activities made it a perfect all-in-one family getaway. Highly recommend for families wanting fun and relaxation in Sanya

This is a large hotel with a lot of great facilities. We were with friends so nothing could stop us and the kids from having a good time. However, the quality of service and tech is even lower than a 3-star hotel. - Very crowded, messy checkin - Minibar is very basic - Staff are lovely but do not speak English and get confused when you need even a slight customisation of a service or food. It s a challege to do almost anything. - Money Exchange is very hard. The staff counted 500 AUD 3 times and called another person and he counted 3 more times! Took a photo of notes like casinos and finally told me there are wrinkles on the notes and cannot exchange - The barcodes to order food or drink don t work. It s very uncomfortable if you want to order something by the pool. If you manage to request some water, they will bring some warm water in paper cups. - Room cleaning service is slow. - Room shower seems a bit old. Fridge was small and didn t cool things properly. Rooms lacks normal cutlery, plates, glasses you expect from a 5 start hotel. - Rooms don t even have a "do not disturb" sign. - Shows and concerts repeat almost the same routine every night - Restaurants and bars mostly close by 9.30pm. Come on guys! - Prices do not match the quality, service and location. Expect to pay as much as a 5-star hotel in Paris for everything. Massage stars from 150 usd! This place is for local tourists, not foreigners. and seemingly they don t mind some hassle or low quality. - Breakfast has very limited western options. You cannot even find good coffee. No fresh juice. I would like to thank Marina, our lovely hotel contact for English support and hope this feedback is taken in a constructive way to make things better.

Came here from the Edition and honestly you would not want to come here. Listen to other people’s reviews. Poor service and like everyone said overpopulated. The staff doesn’t care about you It’s beyond disorganized and all the staff will make statements like your room will be ready by 2 and have you come here just for them to say it’s not ready. Literally told them I can wait for a later check in they just have to let us know so I can chill at the Edition longer and the manager confidently said the room will be ready and not to worry. Did they care to address the lying? No. For a 5 star hotel you would also expect it to be clean, it’s not. And for this many people you would think they would open their pool but no, they had 2 lifeguards and closed it up a kiddie pool size because they just couldn’t afford to either hire more lifeguards or couldn’t care enough to open the entire pool even when there were so many people to the point where you can’t even swim. The water park lazy river has dirty water bottles floating, shoe soles floating and abandoned goggles. Beyond dirty