Bumi Surabaya City Resort

Perfect service. You will feel looked after by good and smiling friends, from the moment you walk in. A beautiful setting (responses to our photos always said “Bali”?) especially in the beautiful resto. The NICEST pool I’ve ever swum in, great gym, stupendously grand lobby, beautiful rooms ( they may need redoing in a few years - that will be a big job), THE. BEST. HOTEL BATHROOM - seperate huge safe shower, bath & toilet. And of course, the best breakfast in any hotel we’ve been in. VERY authentic indo food, and decor, the best hotel coffee (Terimah kasih banyak, Pak Bagos) the best welcomer all the way from…..…….Bali (Sua, Pak Nyoman) , the King of Nasi forms ( the best, crispiest and nicest spice of any (Terimah kasih banyak Sheva, Kingbif Nasi Goyeng) dan the best egg-station with the QUEEN of eggs and smiles, Jesaika ! Always itu enak sekali. A lovely space and lovely people. TUHAN Yesu Memberkati, Bumi teman (friends!).

The People Make the Place — Some Staff Missed the Mark SAD + PROUD I recently stayed at Bumi Surabaya and overall had a pleasant experience. I would like to especially commend the gardener, who clearly treats the beautiful garden as his own home, working with dedication and care beyond his responsibilities. His efforts truly enhance the hotel’s atmosphere and provide a peaceful environment for guests. The housekeeping team, pool staff, and front desk were also friendly and professional, contributing to a comfortable and welcoming stay. However, I must raise some concerns regarding service in certain areas. At the noodle and fried rice stall, I requested fresh noodles well before the breakfast service ended. Unfortunately, one particular chef—a larger gentleman—was reluctant to serve me, while readily providing fresh and quality food to hotel staff attending their daily internal morning briefing held in the customer breakfast area. This daily use of the guest breakfast space for internal meetings, with staff repeatedly bringing food to management, seemed to take precedence over serving actual hotel guests. It was disappointing to see that the waiters were very busy catering to this internal (daily routine such as morning briefing)meeting, which affected their availability to attend to regular customers. Such a practice feels inappropriate and reflects weird on management policies. Additionally, at the gym area, a staff member refused to provide me with water from the dispenser unless I was actively using the gym facilities, despite being a hotel guest. This response was quite rude and surprising, especially given the otherwise warm hospitality I experienced elsewhere. I’m rating my stay 3 stars this time due to some service inconsistencies. While many staff members demonstrated great care, these issues affected my overall experience. I look forward to an improved stay, inspired by the beautiful music played by the talented pianist at Bumi, which truly enhances the guest experience. Thank you.

I’ve been a loyal guest at Bumi Hotel many times, even this visit staying 3 nights with 3 rooms. But today, something really disappointing happened. I went into the restaurant at night (the same one where we have breakfast in the morning) just to take a glass of water because I was thirsty, and the waiter on duty called Wildan stopped me in front of other guests, saying that water is only for buffet. Seriously? After booking multiple rooms for several days, you embarrass a loyal guest over a glass of water? That’s not hospitality, that’s humiliation. For the record, my friend Nyoman also works here as a waiter, and he knows I’ve been coming here many times. Management needs to train the staff properly, because a hotel loses more with this kind of behavior than it gains by guarding a water dispenser. At this rate, maybe next time they’ll charge us for breathing the air in the lobby.