citizenM Taipei North Gate

Hotel was absolutely great! It’s located in a very convenient area, and all the front desk staff and housekeeping team were super friendly, kind, and helpful. I didn’t try the hotel breakfast, so I can’t comment on that, but I did spend some time in the Living Room on the 2nd floor, and the atmosphere there was amazing — there’s even a drink bar where you can relax. I stayed for about 7–8 days and never once felt uncomfortable. The location is super convenient, with both a bus stop and subway station within walking distance (as long as you don’t mind a short walk!). After checking out, I realized that my boyfriend had forgotten his shirt in the wardrobe. I contacted the hotel through their Facebook page (the fastest way for me), and they responded quickly and coordinated everything smoothly so we could get the shirt back. Thank you for the wonderful experience!

This hotel is magnificent. I stayed there from August 16, 2024, for 4 nights. Being able to control the room with an iPad was really nice you can change the lighting colors and control the curtains, which are completely blackout. The hotel’s design is also amazing; it has real character, and it was a true pleasure to stay here for a few days. Thank you to the staff who helped me check in, and to the housekeeping staff who were very kind and attentive. The atmosphere of this hotel is unforgettable it’s the perfect place to start a trip to Taiwan. Raphaël from Paris.拉斐爾

Overall, the hotel was located in a convenient location and the amenities were okay (toilet has no bidet!). However, when I called the front desk to ask for more bottles of water, they told me to head down to the counter to collect water on my own. I don’t quite understand if this is a normal practice? Additionally, my room was at the topmost floor - 26. Am I supposed to head down on my own and risk getting stopped at almost every level for water? I thought this is a 4-star hotel. I hope they can improve their service.