Copthorne Makkah Al Naseem
Mecca · Saudi Arabia · Third Ring Road
About Copthorne Makkah Al Naseem — Luxury Boutique Hotel in Mecca
Copthorne Makkah Al Naseem is an exceptional 4-star hotel in Mecca, Saudi Arabia. Guests enjoy a distinctive experience combining world-class facilities including co working, concierge, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.1 / 5
We keep calling at reception and they don’t pick up. We keep asking for room cleaning and no cleaning being done. The most pathetic place to stay at. We have to ask multiple times for room cleaning. If we askfor anything, they don’t respond and act like they don’t know what are we saying. They don’t provide anything. Absolutely hated staying here. Not recommended if you are looking for some peaceful time and good service
Pathetic staff and service. First of all, they don't understand or speak in English. Arabic only. Secondly, reception doesn't pick the call during the day, evening, morning or night. None Pick-up the phone. Then if they pick up they don't provide the service you ask for. Reception staff doesn't know most things and acts soo naive. Then when you ask for room cleaning and leave room as per instructions like leaving the card handing outside asking for room cleaning, they don't clean the room. It's dirty. When we ask for cleaning, they take long. Don't think I'd recommend this hotel or would stay here again ever. Please save your energy and time and don't book this hotel. They act like you are staying for free.
Pathetic service. WiFi is slow. Cleaning service not done in time. Reception is lazy and doesn't know anything. Staff can't speak or understand English.