Courtyard by Marriott Isla Verde Beach Resort

Stayed here for a week. Location is quite good. Room was very musty and old. Renovations are in progress, but they seem to be only in the lobby area. You can hear the airplanes landing & taking off while you are at the beach. We could barely hear them from our room. Cleaning Service/Room Service was not good. We could see that they did not even vacuum sand off the carpet, did not clean the bathrooms and did not replace sheets, or refill the conditioner. You had to ask for it. We will not return to this location again. The Mobile Room Key does not work in the Elevators. Self-Parking was fine, but it is expensive at $25 per night. La Sirena restaurant in the hotel was good, Snack bar near the pool was good as well. Beach was clean. Front desk and restaurant staff were not very welcoming/courteous compared to other Marriott properties we stayed in. The only exception was Fernando at the towel station who always greeted us with a smile. Lois at the Valet Parking station was quite helpful as well.

Don't hesitate to choose the Marriott hotel ! The room cleanliness was so famous, apparently even the local wildlife heard about it. I was honored to share my bed with a bedbug, which kindly followed me home. The lovely creatures kissed the skin of me and my 18 month baby. Moreover, their customer service team is incredibly diligent and absolutely flawless at what they do. I've reported this issue to them, and impressively, they never replied even once. What a nice attitude toward customers! I truly hope you too get to enjoy a magical vacation at this perfect hotel.

DO NOT STAY HERE!! This was by far the worst Marriott that I have ever stayed in. The room was filthy - hair on the bed and in the bathroom. Broken furniture in several places including the beds that were not level. A loose wire from the AC unit. I called the front desk twice and the second time the person hung up on me. Nothing was ever done and no one came to our room as promised on the first call. The rooms are extremely over-priced for the value. This was like staying in a roach motel but paying a premium. I called the main Marriott number to file a complaint 4 days ago and have yet to hear back on how Marriott is going to make this right. Beyond disappointing!