Crowne Plaza Panama

I really enjoyed staying at this hotel. I stayed for five nights. I didn’t do much for my first week Panama City. I mostly enjoyed the pool and rested. I found the staff to be very accommodating and friendly. I would highly recommend this hotel if you just wanna relax but be in the center of everything at the end of the block is a metro station, which will connect you to anything you need to do in Panama. I also found Uber is very plentiful and affordable. One of the best secrets of this hotel is that it also has a laundry room that is free for guest use.

My company booked me a room here for the afternoon while I waited to board my ship, and it turned out to be an excellent place to relax. The room was exceptionally clean, the sheets were fresh, the bathroom was in great shape, and the bed was incredibly comfortable. It was exactly the reset I needed. What stood out the most, though, was the staff. Everyone I interacted with was helpful, courteous, and genuinely eager to assist. That level of hospitality makes a real difference. There were also small details in the room that spoke to quality — crown molding along the ceiling, sturdy furniture, and well-thought-out finishes. Everything felt solid and well made, not flimsy or generic like you find in so many other hotels. I also appreciated the lack of carpet. The floors were clean, cool, and made the space feel fresher and more modern. Overall, this hotel exceeded my expectations. If you’re looking for a comfortable, well-run place in Panama City’s financial district, this is a strong choice.

I recently stayed at the Crowne Plaza, a brand I once associated with quality and comfort. Unfortunately, my most recent experience left me thoroughly disappointed and questioning the standard of the hotel and its alignment with the IHG brand promise. Facilities and Maintenance Upon arrival, the state of the hotel’s facilities was immediately apparent. Many areas are in dire need of maintenance. Peeling paint and visible mold were evident both in the rooms and common areas. An unpleasant, humid smell lingered in the hallways and rooms, making relaxation difficult. It’s clear that routine upkeep has been neglected, and the outdated decor only amplified the sense of decline. Noise was another significant issue: the rooms were far from soundproof, and restful sleep was hard to come by. The bed itself wasn’t comfortable, which further diminished the quality of rest I was hoping for during my stay. Amenities and Housekeeping The bathroom amenities were very basic, falling short of what I have come to expect from the Crowne Plaza. Even worse, housekeeping failed to refill the hand soap after cleaning the room, and bottled water was not replenished. These small but important details matter, especially for travelers seeking comfort and convenience. One of the most frustrating aspects of my stay was the room cleaning schedule. The hotel’s policy states a check-in time of 3:00 PM and a check-out time of 11:00 AM (or 2:00 PM for IHG elite members), which should allow housekeeping to prepare rooms between check-out and check-in. Despite this, our room was not serviced until after 5:00 PM. After a long day out with my family, we returned to rest and decompress, only to be asked to vacate our room for cleaning. Declining cleaning was technically an option, but it hardly felt like a reasonable one. This operational misstep was a major inconvenience and left us questioning the hotel’s management priorities. Buffet Breakfast The buffet breakfast was below expectations. There was a lack of variety, and some of the food—scrambled eggs in particular—did not appear fresh. The limited options and the apparent disregard for food quality suggest plenty of room for improvement in the kitchen. Overall Impression Overall, my stay at the Crowne Plaza did not live up to the reputation or standards of the IHG brand. From the neglected facilities and uncomfortable rooms to the inconvenient housekeeping schedule and underwhelming breakfast, it was a thoroughly disappointing experience. In the past, I’ve regarded Crowne Plaza as a reliable and elevated option for travel, but this visit failed to deliver on that promise. I hope the management takes these issues seriously and undertakes the necessary improvements to restore the Crowne Plaza’s reputation and ensure a better stay for future guests.