DoubleTree by Hilton Hotel Shenzhen Longhua

My husband and I were delighted to have stayed in Doubletree Hilton ShenZhen Longhua in our recent ShenZhen trip in September. The hotel staff who were professional, friendly and helpful. They are always smiling and make us feel welcomed. The amenities in our room met my needs satisfactorily. The housekeeping staff, especially staff Arya and Lissa were hardworking and kept our room clean. The executive lounge served a wide variety of good food, fruits and beverages. The lounge staff who had served us, especially Ruby, Yana, Susie and Bob were very friendly, helpful and hardworking. Yana was very initiative, and would always do beyond our requests. The most impressive was Bob, who was extremely professional, friendly, attentive, caring and helpful, making us feel at home at all times. He carried out his job passionately and always did his best to satisfy our needs. His impeccable service had made our stay in this hotel unforgettable and happy. He is a gem. Location of hotel is fantastic. Just next to a shopping mall with plenty of retailers, supermarket, restaurants, cafe, pubs. As usual, just like many other Hilton’s we have stayed, Doubletree Hilton ShenZhen Longhua has met our expectations.

There is a small shopping mall next to the hotel for simple dining and shopping. During my stay, I encountered a power blackout of my room after I returned from breakfast. I asked the housekeeper to help and she requested the maintenance staff to come. The issue last 20 minutes and finally got the power resumed. I got the feeling that the front desk staff is not caring too much of the issue when I reported the issue to her. I don't think the front desk staffs are professional, no smile, no greeting for a 4/5 stars international hotel chain. It is a bit disappointed especially when we check in, we have booked two executive rooms but the front desk staff did not brief our privileges and not even mentioned the location and the opening hours of the lounge. This is the worst experience ever when I stay in Executive Room with lounge access! Hopefully Hilton can pay attention to what we experienced and make sure the staffs are properly chained.

Nice place, nice rooms, wonderful location, right next to a huge shopping mall with many food options and shopping options. Loads of child friendly options in the mall also like arcades. In the hotel buffet, there is a section for children to play if they want to, food is quite good and really worth it, recommend it for family trips and friends.