Eden Roc Miami Beach

My wife and I had a fantastic stay at the Eden Roc Resort and would stay there again in the future. If you have a Chase Reserve card and book your stay through the Chase Travel Portal as a “The Edit” option, the perks were amazing. Those benefits on top of all the Eden Roc has to offer made our stay one to remember. Sofia at check in and Christopher at checkout were a delight. Renting bikes through the resort and riding down to South Beach was a highlight of the trip (easy to rent on property and affordable). Very friendly and helpful staff all around and there is a very well run cafe (Cafe Inez) on the ground floor.

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the service was exceptional—every staff member was warm, welcoming, and went out of their way to make sure I felt comfortable. The room was spotless and well-maintained, with everything I needed for a relaxing stay. The food was also a highlight—fresh, delicious, and beautifully presented. It’s rare to find a place where everything just clicks, but this hotel truly delivered. Highly recommend and will definitely return!

I really wanted to give Eden Roc Miami a chance despite the mixed reviews, but unfortunately, my experience was just as bad—if not worse—than what others have warned about. The staff were incredibly rude and unhelpful from the start. We had three people in our room, yet were told that each room only includes two beach chairs, and if we wanted a third, we’d have to pay $25—plus $35 for an umbrella, plus $5 tax per item. While we were using just two chairs, a worker came over and removed our umbrella, telling us we hadn’t paid for it. It was humiliating and completely unnecessary. On top of that, the food was mediocre at best—nothing special, certainly not worth the prices. The entire experience was overshadowed by the hostility and poor attitude of the staff, which made it hard to enjoy anything. That said, I do want to mention the one bright spot of our stay: Louis. He was the only attentive and genuinely kind person we encountered. Louis went out of his way to be helpful, friendly, and professional. He’s truly the nicest person ever, and thanks to him, there was at least one positive part of our trip. We genuinely wanted to have a good time and chose to ignore the negative reviews, but now I understand where they were coming from. I wouldn’t recommend this place to anyone looking for a relaxing or pleasant stay in Miami—unless Louis is running the show.