Edit Auckland Central

Housekeeping manger was absolutely amazing helped me get into my room as soon as possible. Was very accommodating. Lovely person to meet. My trip is already off to a great start!

Great location, clean and spacious rooms. Breakfast a big let down, certainly not worth 15 dollars

We were deeply disappointed with our experience at this hotel. The hotel changed its name (from President to Edit) without any communication, making it confusing to find upon arrival. This lack of transparency was just the beginning. At check-in, we were met with an unnecessarily rude and unprofessional duty manager. Because I booked our room under my preferred name rather than my legal name, he refused to acknowledge my valid booking ID and went as far as to suggest it could be fraudulent—an offensive and completely unfounded accusation. He wouldn’t even look at my booking confirmation until I insisted several times. To make matters worse, the room we were given was not the one we booked. We had reserved a king bed, but were instead assigned a room with a queen bed and two single beds, without any prior notice or our consent. When asked to explain, the duty manager first blamed housekeeping for not having the original room ready (despite our arrival after 2 PM), then contradicted himself by saying there was a fault with the room allocation system. No apology—just a series of excuses and lies. When I pressed further about why we weren’t consulted before the room change, the manager lost his temper, became aggressive, and threatened to cancel our stay, saying he would refund us and that he didn't want us staying there at all. Inexcusable behavior from someone in a Duty Manager position. Thankfully, another staff member stepped in, calmed the situation, and kindly offered us an upgrade. We appreciated her professionalism, but by then, the damage was done. Honestly, she should be the duty manager, not someone who clearly has no understanding of customer service or how hospitality works. Even with the upgrade, the room itself was underwhelming. The bathroom and furniture were tired, the fridge was dirty, and there was rubbish under the bed. Cleanliness and upkeep were clearly not a priority. Save yourself the trouble—there are plenty of hotels in the CBD with better service and basic respect for guests. This experience was stressful, frustrating, disappointing, and unacceptable.