El Mouradi Hammamet

Had a lovely time with my friends and partner. Bought a cake to celebrate the anniversary and asked for just a small one and got a massive and delicious cake. Food was delicious every day from breakfast to dinner, loads of options. The swimming pool was well maintained as well the space outside. There's activities throughout the day with the animation people always smiling. The service was exceptional! Got served by two lovely waiters. Abdul was very lovely and made us feel home. The room had a good size for a couple, cleaned every day. The hotel had a beautiful decoration and it's close to the beach and shops, restaurants... Had few choices of drinks from vodka, whisky, cocktails, juice... Overall an amazing holidays in Hammamet.

Room 🛋️The room we got (268) looked decent, the furniture was older but everything was clean. The cleaning ladies came roughly every other day to clean our room. The hotel is rated 4 stars, but I would give it 3 instead. For example, I stayed in a much nicer and better hotel in Turkey that only had 3 stars. The hotel organizes daily activities and the animation team gets a solid 10/10. Food 🍗Their food is different from ours, it's not seasoned but it’s pretty spicy. I'm very picky when it comes to food, but I never was hungry. Staff 👤All hotel staff (waiters, cooks, cleaners) and those from the beach café (waiters, security) were very polite and always ready to help. I especially have to praise the waiters Karim Baccarri and Touhami Hajjri who are excellent at their job and truly deserve a advancement. Unpleasant experience ❗We had a unpleasant experience at the hotel exchange office (where we exchanged money and paid deposits for beach towels). When we got the towels, we paid a deposit of 20€ for two towels (we paid in euros because we didn’t have tunisian dinars). Later, when we went to return the towels and get our money back, they claimed we hadn’t paid in euros but in TND, and they gave us back 60 TND (even if the valute was 1 euro = 3.33 TND). Also, every time we exchanged money, the exchange rate was always rounded down (no decimals), so we kept losing small amounts each time.On top of that, we were also ripped off when they charged us the tourist tax — the contract said 12 TND per person, per day, but at the end we paid more than that. We didn’t want to argue with them because we were on vacation after all, but this incident left a really negative impression, they should have just said they didn’t have change instead of treating us like fools, especially because we chose to spend our well-deserved vacation at their place.

The star rating and the price do not match the quality of services here at all. First of all, at check-in we had to pay a fee of 40 euros per person — a fee we had no prior knowledge of. This is our sixth day here, and we haven’t received any toilet paper even once. Towels were changed only twice, and they’re of questionable cleanliness — damp, just neatly folded. The elevators have been out of order for two days now, so we are forced to use the service elevator or the stairs. During lunch and dinner, don’t expect the waiters to refill your tiny drink glasses more than twice unless you tip them. The only good thing about this place is the location — and that’s it. The rooms are dirty and neglected. The staff at the reception barely speak English, and even when they do understand you, they won’t listen. The hotel yard is shared with another hotel. Unless you have around 200–300 euros to hand out in tips to the staff, you might not have a pleasant experience at this hotel.