Enjoy Chiloé

The views and spa are the key amenities: three outdoor wooden hot tubs +5 indoor Jacuzzi pools plus a small gym with free weights and a weight machine; and a pretty good above average continental breakfast included. Great views over the bay. (Some deferred maintenance on the building - Otherwise I would’ve given it five stars - ignore that to appreciate the water views and spa features.) Also a casino (but I don’t gamble.) Staff were very courteous; the spa’s water features are really amazing , and views are great on a sunny day.

For a five star hotel the price was great.. However, the hotel is full of little annoying details, making the visit less than comfortable. During my visit, the hotel manager was very rude. She was absent in a different room for good ten minutes and then came to the front visible annoyed. After several questions involving money ( the reservation was already paid) we got our keys. The hotel is great in an unbeatable location, however... There's no banister in the staircase leading to the outdoor hot tub. The plates for breakfast are really small and only soup size spoons are available? If you want to go to the casino as a hotel guest, you need to show some voucher, so I couldn't be bothered. The restaurant is ok, with a small selection. If you don't mind any of these details, I'd recommend it

You can see it was hit by the pandemic restrictions; maintenance and deep cleaning is needed. They seem understaffed (specially on the restaurant). Nevertheless, beautiful architecture, amazing views, nice rooms, specially for couples- I stayed at room 202, maybe there are other rooms better suited for non-partners. Overall lots of potential, I think it will recover with adequate passenger flow.