Enjoy Puerto Varas

My husband & I decided to take a last minute trip from Bariloche to Puerta Varas. This hotel was perfect for our stay for a few days. The front desk even let us borrow a power adapter the whole time. The room was very spacious, clean, quiet, and the location of the hotel was perfect walking distance to everything. The bed was also extremely comfortable. The robes & slippers were definitely enjoyed too!

Some of the negative online reviews of this hotel caused me to hesitate to make a reservation, however I did so and I found the negatives are exaggerated. Yes, the hotel is aging and in need of refurbishment. Yes there are some stains on the carpet and scuff marks on the walls, but overall the rooms, the sheets, and the bathrooms are clean. The restaurant quality is good and the service is attentive and friendly. I think for the price, the hotel offers a good value. I would stay again. The chance to view three volcanos across the lake, from the window of your room, is spectacular.

The outdoor pool and patios were completely closed in March, they said that it was already too cold. It was about 70° during the days and we were wearing shorts and flip-flops outside, but we’re not allowed to go into the outdoor areas. The main reason we booked this hotel was for these areas on their website. The pool required a swim cap to be worn, which of course you can buy from them at cost, for the hot tub and the indoor pool. This seems a bit silly for a five star hotel, as many other hotels do not require this , even with the same sanitation standards. Front desk staff do not speak English, and they only had one agent in the morning with a queue. The breakfast was OK. Food was good quality and variety, but could’ve been better. The rooms were big and clean. The hotel is a short walk from downtown, at the top of the hill.