Exe Lev

Wow! Amazing hotel with excellent service and has a lot of perks like elevators and spa with very decent prices and the best massage I ever got. Will definitely come back every time I am in Ljubljana. Very much recommended!

The room hadn’t been refurbished which was disappointing and it was quite small too, bathroom also fairly old fashioned. The breakfast buffet was good with a wide variety of choice. Location was convenient for the bus station and a 10 minute walk to the old town.

UPD: As a result, they charged us for a room we had cancelled two months before check-in, two weeks after our stay at the hotel. The money has just been withdrawn from the card. We settled this issue over email, and we got our money back, but it's surprising that this situation even happened after everything was already discussed. So 3 star for sure. I was going to give it 3 stars, but the front desk agent who helped us with check-out was so nice that I’m giving it 4. First of all, when we arrived, the receptionist tried to make us pay for two rooms instead of one. The issue was that two months before, we had booked a room with payment upon arrival. Then we realized we needed to pay upfront for our visa application, so we canceled the original booking, received a confirmation of the cancellation, and booked again with online payment. But their database didn’t show the cancellation, and the receptionist was like, "It's Friday evening, the people who can solve this are off work, so you have to pay now." Like, what? We argued a little, and the problem was only solved when another front desk agent got involved. Then there were small but annoying things about the room that you could usually ignore, but together they ruined the impression: - No fridge - No overhead light, only some dim night lights - Just a hole in the sink instead of a proper drain stopper (I had to cover it with improvised items while doing my makeup because I was afraid I’d drop my accessories or makeup into the drain) - One of the two key cards didn’t work - No plug for the bathtub - Exposed wires instead of a lamp - Two separate mattresses instead of the one shown in the promo photo for a double room That said, the breakfasts (with the pancakes maker), location, and room view were great. So if you’re staying for 1–2 nights, it’s okay, but no longer.