Fairmont Heritage Place Ghirardelli Square

Exceptional views of Aquatic Park and Alcatraz. Staff was friendly, flexible and super accommodating. The oversized balcony on the Mustard Terrace kept us super cozy at night. Each bedroom had a bath! Best place I’ve stayed in while visiting San Francisco, hands down!

The staff was amazing from the valets to the front desk to the maintenance people. All were so friendly and greeted me and my family whenever we saw them. My daughter wanted to purchase or rent a stroller for our stay and the concierge went out of her way to research a nearby rental place. Fabulous historic property at the storied Ghirardelli chocolate factory on the San Francisco waterfront. Convenient to the Alcatraz, Angel Island, Bay cruises, Pier 39, Fort Mason, all kinds of restaurants, and colorful shops. Great place to spend spring break with the family.

Review: Not a 5-star hotel, just basic apartments This is not a hotel, but rather an apartment-style accommodation with very limited services. There is no room service, no wardrobes, and no place to unpack your belongings — everything stays in your suitcase. If you’re coming from Europe, be aware that you won’t be able to use your own hairdryer, as they do not provide adapters for converting 220V to 110V — they simply don’t have any. The cleaning service is terrible: the bed was not made properly, the bathroom floor was not cleaned, and there was visible dirt in multiple places. Windows don’t open at all, which makes the space feel stuffy and uncomfortable — there’s no way to get fresh air. Overall, this is not a 5-star experience, and definitely not a luxury stay. Just a basic apartment with very limited amenities.