Fletcher Resort Hotel Zutphen

Stayed there a couple times for work in the last month. I stayed in three different rooms. The last of them was more dated than the first two & with no electricity near the bedside table. That was a bit inconvenient. The other rooms were a bit more modern & have plenty of outlets. All the rooms were very tidy & clean. There's housekeeping every day, and plenty of towels, bins, soap, etc. Some rooms have a water boiler and some tea and coffee. There's also room service (I didnt use it). Each room has a heater, and you need to check for yourself at which temperature you wanna put it (it hadn't been done by housekeeping). The shower is in a bath, so very spacious, and it has good water pressure & heats up fast. Walls are a bit thin but it's usually quiet at about 22-22:30h-ish. Bonuses are: plenty of parking spaces, pool, sauna, bowling alley and food available. Excellent location right at the edge of the city, near the main roads. City centre quite far but reachable by bus. Supermarkets are close and open up early. All-in-all a pleasant stay.

Came in with low expectations given the low room rate... and it was still disappointing. Tired and sad place. Very cramped room with just the bare minimums. Room was freezing cold upon arrival and barely got to comfortable despite heat being full on for 4 days straight. The smell... musty smell of old. Unpleasant. Housekeeping apparently only comes when you put the "please make up my room" sign... which isn't noted a anywhere. The breakfast was OK but a bit pricey for what you get. IF IT HASN'T RUN OUT. On Sundays, breakfast runs till 11. Being out of just about everything just after 10 is not OK. Luckily I saw it was all gone before signing up for the day. I'll probably choose to spend more next time I'm in the area so I'm not stuck with the sad smelly place. I recommend you do the same unless you're looking to be sad.

We booked two rooms and one family couldn't make it. We cancelled one room from outside Europe using booking.com exactly five days before sticking to the hotel cancellation policy from our side of the world but my visa card was still debited for this reservation. Arrived at the hotel and tried talking to them. Also called up Booking.com and they said that we had a good reason for asking a refund but the hotel refused. The lady who served us on the day of check in was unhelpful and unfriendly. This is a hotel great for local people but has no sense to cater for foreigners. I would avoid this hotel if you are booking from outside the Netherlands and be careful with booking.com application for cancellations.