Flow Condesa Adults Only

If you like noise from all over the area -street, construction and neighboros-, including other guests in the hallsway and front desk, this one is for you. Paper-thin walls and old windows, their open design is also a factor. They advertise as a 4-star property with a Spa, bar, rooftop and art gallery. While technically it's partially kind of true, the spa is a small dark room, the Omakase restaurant permanently closed, no such rooftop (which is actually promoted and looks very nice), no bar, no room service, and the breakfast room is closer to a youth hostel buffet than a hotel's basic offering. 24 hours without Wifi, no apologies. Had "VIP gold Benefits" and they did not honor. Top notch location, but certainly the pictures do not depict reality. Finally, the room is unconfortable: had a nice view and balcony overlooking a rundown building and fire escape stairs (the first option as a 2nd story room overlooking the street, sold as "City views", that had to change because of the intense noise), the bathroom doors are completely transparent (I don't imagine why would anyone like their partner gazing while doing their business, or even showering; next level voyeurism) and the bed is very hard -and for some reason, on top of a very tall base that makes getting in and out awkward-). Also the bathroom smells of sewer after a shower or flush. Wouldn't have complained if this was advertised as 2.5 stars, the price is understandable because of the prime location, but the lies all over their offer is what makes you feel deceited. Too good to be true, I thought after... Not terrible service though. There are other options nearby at around the same price, I suggest you look for another one and skip this experience that while not terrible in the nightmarish way, it was certainly not great and after 3 nights I will certainly won't be coming back.

- Key cards kept failing had to get new ones > Not even 1 apology for the trouble - 3-star hotel at best > Needs more maintenance to be a 4-star imo - You can see many areas that need painting and more care in general - No notifications of free events in hotel - Lacking amenities, they only have breakfast. - No complimentary tooth brush/paste - Overall terrible experience here, glad the stress is over

This has to be one of the worst place I ever stayed at, customer service was horrible and room looked nothing like on their website. Toilet was not clean, rooms were dirty with dust on corners. If you never been to Mexico City and wants good ambiance and customer services at your hotel, DO NOT stay here. They don’t have any recommendations when asked and don’t even know how to talk to customers.