Georgioupolis Resort and Aqua Park

Gorgeous place with an amazing staff. The location is perfect- not too far away from Chania or Rethymnon. The beach is beautiful, clean and not stony. Excellent food and drinks, very clean. Kids club, aqua park, spa- all to be recommended. Many german customers but don’t worry english speaking people, the staff is very flexible and very eager to help you with anything bothering you. It’s a must see and a must stay in place😁

We went to the hotel last month, everything was okay, the room was clean, the food was delicious, the cleaners were very friendly. There was only one thing I didn't like because my only daughter was traumatized when she heard and saw the incident where the cleaning superior was scolding her staff, she almost screamed as if there were no guests next to her and most of all my daughter was scared because she was pointing and glaring at her staff. I didn't want to mention this but my daughter couldn't sleep the first night. I understand that she might be under pressure at work but as a superior she should know how to handle situations and where to go so that it doesn't affect others. I suggest that she undergo proper training to handle people because I don't think she is yet capable of the job assigned to her.

I’m honestly shocked by the experience we had at Georgioupolis Resort Aqua Park & SPA, which claims to be a five-star hotel but fails miserably to meet even basic standards of hospitality. While some of the lower-level staff were kind and upgraded our room for my birthday, everything else went downhill fast. There was no Internet for four days — completely unacceptable in 2025, especially at a resort on an island where guests rely on connectivity. I paid for a room for three people and was charged extra, but my daughter was forced to sleep on a folding bed — hardly what I expect from a so-called five-star hotel. The shower flooded every single time we used it. Despite informing staff repeatedly, nothing was fixed. On the fifth night, when I finally insisted on help, reception told me there was no maintenance after 10 PM and that I had to deal with the water myself — I spent the night cleaning the floor! To make matters worse, when I tried to express my frustration to management, I was dismissed. The manager never called me as promised. When I finally spoke with him in person, he had the nerve to say I was “attacking him” simply for calmly explaining my issues. Not only was there no accountability, but not a single sincere apology was offered for their failures. This hotel lacks basic communication, respect for its guests, and clearly does not operate at a five-star standard. This was a deeply frustrating experience and I would strongly warn others against booking here. One star is generous — this hotel does not deserve your money or your trust.