Golden Tulip Sharjah

It's a really nice hotel with a beautiful view from the restaurant area. Breakfast, lunch and dinner were always wonderful, but it got overcrowded at some point. A lot of dish options, including international and local cuisine, also vegetarian options. Big and clean rooms, comfortable beds. Minus points: - for room service calling the doors despite the "not disturb" sign - really long wait at reception - lift transport was sometimes complicated

The stay was pleasant and comfortable. However, there were several areas that need improvement. Firstly, I faced difficulty reaching the staff over phone calls—despite repeated attempts, I did not receive any call back, which was quite disappointing. Secondly, there was no one available to assist with luggage upon arrival. It felt more like a self check-in, budget-friendly hotel experience, which did not match the amount paid for the room. The hotel also has very limited budget-friendly food options. The optional breakfast is priced at AED 45, but unfortunately, there are no specific choices for kids. On the positive side, there are many good food outlets nearby, and meals can easily be ordered online or over the phone. Lastly, the lift/elevator service needs serious improvement. Guests typically have to wait between 5 to 8 minutes, whether going up or down, which becomes quite inconvenient. I hope these points are taken into consideration to improve the overall guest experience in the future.

Poor Hotel Experience – Air Arabia Should Choose a Better Option We were placed at this hotel by Air Arabia after missing our flight due to the current situation in the Middle East. First, I sincerely thank Air Arabia for their support — they arranged transportation both ways and provided dinner and breakfast, which is highly appreciated. However, the hotel experience itself was very disappointing. The dinner buffet was unacceptable: cold, stale food with no variety or freshness. It felt more like leftovers than a proper meal. The restaurant was poorly managed and lacked any service or attention. I was initially very frustrated. To be fair, the night reception staff was polite and connected me with the Egyptian manager, who was professional, kind, and promised to address the issue. He also arranged for dinner to be delivered to our room, and thanks to him, I was willing to move past the poor experience. But unfortunately, the reception staff in the morning ruined everything. When checking out, they made an inappropriate comment about our complaint, as if we were at fault for speaking up. They also ignored the transportation arrangement made by Air Arabia and forced us into a tiny taxi with another family — completely unprofessional. I want to emphasize that I still respect the manager, but he needs to be aware of how unacceptable the food quality (both dinner and breakfast) was, and how damaging the reception staff’s behavior can be to guest satisfaction. If he truly wants to maintain quality and guest relations, these issues must be addressed seriously. In short: Avoid this hotel if you’re expecting even basic service or hospitality. And I kindly urge Air Arabia to partner with a better hotel in the future — this one does not reflect the airline’s otherwise good reputation.