Golden World Suite Hotel

I would like to sincerely thank the Golden world Hotel for consistently providing a wonderful experience. I’ve been coming here for three consecutive years, and I’ve always been satisfied especially with the cleanliness and overall comfort. I’ve never had to worry about the safety of my belongings, and the rooms have always been spotless from day one. This time, I even happened to meet one of the housekeeping ladies ,she was incredibly kind and warm, and it really reassured me that everything is in good hands. The hotel overall has a very peaceful and calm atmosphere, and I truly appreciate how clean the rooms, the pool, and the spa are. However, I must share one unfortunate experience. There is one staff member at reception , I believe she may be of Russian background who comes across as quite aggressive and unfriendly. She doesn’t communicate well and seems to treat some guests differently, possibly based on background or language. I found her attitude very upsetting and surprising for a hotel of this standard. I sincerely hope the management will look into this matter and either provide her with further training or consider reassigning her role. Most of the stars I’ve given are thanks to the cleanliness of the room, the warmth of the housekeeping staff, and the relaxing spa otherwise, the reception experience, unfortunately, was affected by that particular staff member.

Easy parking, spacious suite. Quite environment with nice balcony. Friendly staff. The door lock didn’t work, no complimentary condiments. Shower room is small.

I have traveled to almost 40 since retirement and this is absolutely the worst receptionist and management I have EVER received. The woman who checked me in was rude, hostile and disrespectful person in a hotel business that service is THE critical to survive and keep getting repeat customers. She is not good for this hotel . Obviously she doesn't like her job where a hotels survival is critical based on the reception of the guests. Since I travel very often, I will continue to write other reviews on most travel sites to warn guests.