goom Hotel Fukuoka Tenjin

Great location. It's very convenient to travel near and far from this location. The room was great for 2 people traveling however avoid from leaving around 11 as there is only one elevator and had to wait 3 trips before getting on.

This is a no reception, no personnel on site!! Check-in starts at 3pm. Be sure to read instructions (email) they send you! Lobby is next to possible to breathe due to no air con nor ventilation going. Enough being said, they reply emails and you can talk to real person on iPad if you have trouble checking-in. I got in and couldn’t find wifi pw, and write a msg through Agoda, and it was within 20min I got a reply. Not bad! 3-5min walk to 天神南 metro station; about 10-15min walk to 博多 area. Considering this is a convenient but quiet place; 7-11 , alcohol store, and drug store 1min away to satisfy your last minute. Air con was strong. To conclude, it’s worth the money spent. You want service go to good hotels. I’m happy with my staying considering no service. We adults travel with no kids this time :)

This property was deeply disappointing not only in terms of its overall facilities, but also in the level of customer service provided. Immediately upon check-in, we were met with an unbearable odor inside the room. Furthermore, the hotel’s proximity to a construction site made it impossible to open the windows for ventilation due to excessive noise and dust. I reported this issue to the hotel right away, but it took nearly two hours to receive a response. That response, unfortunately, was nothing more than a perfunctory suggestion to “keep the windows closed well and turn on the ventilator.” If the problem could have been resolved so easily, we wouldn’t have sacrificed our travel plans to report it in the first place. Instead, we were left waiting for a meaningful resolution while our carefully planned schedule was completely ruined. To be clear, my sibling and I are not the kind of travelers who insist on luxury accommodations. We’ve even stayed in makeshift houses in the Philippines. We chose this hotel based on what we believed was reasonable value for money. Yet this turned out to be the worst accommodation experience we’ve ever had. After more than three hours, the hotel finally agreed to change our room. However, even this was conveyed in an indifferent tone, as if it were a favor rather than a rightful resolution. Throughout the entire process, we did not receive a sincere apology or any sense of accountability from the hotel staff. The most disappointing aspect of all was the hotel’s overall attitude. In particular, the final message stating, “We would like to change and upgrade your room, but that will be the last option,” did not come across as a willingness to resolve the issue. Instead, it felt like a reluctant, last-resort measure taken only under pressure. This left us feeling even more frustrated and dissatisfied. Problems can happen—this is understandable. But how a hotel responds to such problems defines its credibility. This experience clearly lacked any genuine effort to reduce customer inconvenience or to take responsibility. We strongly request a formal apology from the hotel, along with a fundamental review and improvement of how such issues are handled in the future.