Grand Hotel Union Eurostars

We absolutely loved this hotel! From check in to the final day, the service, location, and comfort was wonderful. They gave us a complimentary upgrade from a corner suite to the union suite, and the room was gigantic and well laid out. The breakfast buffet is also very good. But the true star is the location - couldn’t be better for the ljublana old town in my opinion. Would 100% stay here again.

What a lovely hotel. Really well appointed large rooms and the best breakfast I can remember having in a long while and right in the centre of all the best things to see in Llubijana.

Absolutely Disappointing. A Waste of €1,000 — Never Again. I stayed here for two nights, booking a corner suite and hoping to support a non-chain, independent hotel. What I received instead was a frustrating and overpriced experience that I wouldn’t wish on anyone. 1. The Parking Is a Lie. The hotel proudly claims it offers parking. In reality, this refers to the sister hotel’s parking lot, which is already full by 5 PM. The area around the hotel is so poorly organized that even turning your car around or exiting becomes a nightmare. They recommend public parking lots 500–700 meters away, advertising a daily rate of €25. The real price? €35. That’s outright deceit. 2. The Rooms Are Soulless. Yes, they’re technically renovated — but utterly characterless. There’s no décor, no charm, no atmosphere. It feels more like a sterile Yugoslavian dorm room than a luxury suite costing €500 per night. 3. Unmotivated Front Desk Staff. Reception staff seemed disengaged and indifferent. Every interaction felt like an inconvenience for them. There was zero warmth or effort to create a welcoming environment. 4. The Breakfast Was a Joke. First, I spent 3 minutes arguing with the staff who insisted that two people were already having breakfast under my room number (264). After finally being let in, I grabbed a plate, picked up some basic eggs and sausages from a cafeteria-style buffet with no real options, and went to sit — only to discover there were no free tables. Another guest was also awkwardly wandering around with a tray, trying to find a spot. When I raised the issue with the staff, I was told I could “ask someone if I can share their table.” This is a 4-star hotel that markets itself as luxury? I lost my patience, gave the plate back to the staff, and walked out. 5. Duty Manager Didn’t Care. I explained everything to the duty manager and saw nothing but indifference in his eyes. No apology, no solution, no empathy. Just blank silence. I genuinely wanted to support an independent hotel and paid €1,000 for what I thought would be a premium experience. It turned out to be a colossal mistake. Avoid this place at all costs. Don’t repeat my error. Protect your time, money, and nerves.