Grand Nur Plaza Hotel

I'm writing this review a few months later, which I've kept in my Heart for nine months. I recommend anyone traveling through Aktau to stay in Grand Nur Plaza Hotel. You will be surprised by the extraordinary welcome and the unpeachable attention received.This hotel Is much more than the usual european hotel. Thank you very much for this unforgettable stay. Ines

I will update while staying here this week. Initially, very nice hotel. A few things to point out, main phone in room doesn't work. And yes, it is plugged in. Phone in bathroom does work. I have tea and coffee in the room to fix, but they didn't leave any sugar, milk or honey to fix it with. No information in hotel info binder in room about the spa. Front desk say it is there. Have looked 3 times. Finally had to walk down there to get information. No office chair to ise at the desk to work with. Also, no lights at the desk to work with and the room doesn't have enough lights to provide adequate light for working. Bed side lights dont work. Have turned on numerous switches. Overall though, nice hotel. Update: I had them bring me an iron and ironing board to use during my week long stay. I used it this morning and when I got back to the room this evening, housekeeping had removed it from the room. I had them bring it back and again informed then I will need it for the week. We will see. They didn't leave me any shampoo today but I do have quips for cleaning my ears that I didn't have yesterday. I would prefer the shampoo. I had them bring some but it is worth mentioning that the shampoo is in the soft packages that you can't open. And of course you can't travel with a knife or scissors anymore. Oh yeah, for some reason they took my shelf out of the shower. Now I am setting things on the floor in the shower. Update: Things have not improved. Phone the room doesn't work and they can't seem to do anything about it. I had a Taxi leave because they couldn't call me to let me know it was here. Today they didn't leave any body wash and took the iron g board back again. They also didn't leave any tea or take my dirty cup and leave a clean one. Also, when you order at the restaurant or the bar, they are out of just about everything. I am moving to the Renaissance hotel. Much nicer and way better service. They also have a brand new Holiday Inn about to open in a nice part of town.

Worst room service which I have been ever had. They lost my clothes, no housekeeping, rude personal in gym. They cannot order taxi properly. Room was dirty when I checked in. There's nothing to call it 3 stars hotel, but they are putting 5 stars. Before booking this hotel, please make sure you checked all other options in Aqtau.