Haile Grand Addis Ababa

Haile, as a brand, in all his hotels, has exceptional service. They truly make you feel like they are honoured to have you. And that is just exceptional. Scenery is also great. The Birthday singing in the formal dining is unmatched. The views from the swimming pool are great. Great experience.

From the moment I arrived, the service at Haile Grand was truly outstanding. Every staff member went above and beyond to make my stay comfortable and memorable. Their attention to detail and genuine warmth created a welcoming atmosphere that felt like a home away from home. Whether it was the front desk team, housekeeping, or restaurant staff, everyone was friendly, professional, and eager to assist with a smile. The hotel clearly prioritizes customer care and it shows in every interaction. As a nation, there is a lot to learn from this hotel.

My stay at the Haile Grand Hotel restaurant was nothing short of amazing. I had the pleasure of enjoying a dinner buffet that featured a delightful mix of traditional and European dishes, along with delicious desserts. Every dish was full of flavor and beautifully presented. The staff were incredibly hospitable and friendly — truly exceptional! To top it all off, they surprised me with a lovely birthday celebration, which made the night even more special. Thank you for the unforgettable evening!