HARRIS Hotel & Conventions Gubeng

I had a wonderful stay at HARRIS Gubeng Surabaya — the kind of experience that truly makes you feel at home. From the warm welcome to the attentive service throughout, every moment was exceptional. A special thank you to Stylianos, the General Manager, and to Cindy and the entire team, whose genuine hospitality made our family feel truly cared for. Their kindness and attention to detail made a lasting impression. We stayed in the newly renovated suite, which was absolutely amazing — modern, spacious, and tastefully luxurious. The suite connected to a twin-bed room for our kids, which was ideal and made everything feel even more like home. Highly recommended for families and travelers who value comfort, service, and thoughtful touches. We will definitely be back! Regards Vittorio

I had a fantastic stay! The room design is modern and elegant — very clean, comfortable, and thoughtfully laid out. I also want to highlight how friendly and helpful the staff were throughout my stay; they made me feel so welcome. The food was another highlight — every meal was delicious, beautifully presented, and full of flavor. Truly a great experience from start to finish!

Always like visiting here. Rooms are clean, no smell, breakfast is great! However, I feel slightly annoyed with reception this visit. Twice we had problems with our room card and I feel it was their fault. First, are card would not work in the lifts with our room floor, it worked with any other room floor but ours in 3 lifts. After getting lost in the lifts for some time, we had to return to reception with our bags etc, only to be told we could only take specific lifts. This should have been made clear before wasting our time. Second, we arrived back to the room to collect our bags 10 minutes late. They had already switched off our door key, they had disabled our room key before trying to contact us. We tried to open with staff on the floor, but they could not. Only several minutes later did they bother trying to message us, we were already making that long trip to reception once again for no good reason. EDIT: Thank you for your swift reply! Your message makes me feel heard, and follow up actions appreciated. Overall, my experience is A++ with Harris hotel Gubeng, thanks again!