Hayward s at the Grasmere

I cannot give the rooms a star rating as we didn't stay in one! My wife and I had an afternoon tea (bought for us by our daughters) today. The hotel was very quiet, it was only us and another couple there. The two tier platter, as you can see, had plenty of savoury and sweet munchies to choose from. It was all delicious! We left feeling very content!

Service. Very good, as was the roast, although my husband's beef was very chewy. The crumble pastry however, was like rock. We did not have a dessert fork which would have made it easier to get through. Custard would have been good too but was not available. Parking is very difficult. A car had parked right over the ramp to allow me to get in. We would go back though as the ambiance is lovely as are the staff.

Dear Grasmere Court Hotel Team, I am writing to express my deep dissatisfaction with the experience we had during our recent stay at your Bed & Breakfast on 16. to 18.06.2025. We had booked our stay in advance and were scheduled to arrive around 8:00 PM. At 5:00 PM on the day of arrival, I proactively called to inform you of our late check-in. Unfortunately, no one answered the phone, and I was only connected to a voicemail. I left a message and expected a callback, but I never received one. When we arrived at 8:00 PM, the property was completely dark, and there was no reception. A phone number was posted at the entrance, which I called three times. Again, I only reached the same voicemail and received no response. After some time spent searching for a way to get inside, another guest happened to let us in. By the way, she told us we are the 3rd guest which have no luck to get in. Then I found our room key on the desk inside. Had this guest not opened the door, we would have been left outside with no way to enter the property, despite having a confirmed booking. The next morning, I attempted to file a complaint in person, but there was no responsible staff present—only a temporary worker preparing breakfast, who was not able to assist. I also noticed that a key lockbox was available, but we had never received a code via email or SMS. Without the code or any communication from your side, it was impossible for us to access our room independently. This experience was extremely frustrating and completely unacceptable. It is outrageous that no effort was made to respond to our four phone calls, especially considering that we had taken the initiative to inform you of our late arrival well in advance. Being left without any support or guidance upon arrival is not something that should happen at any accommodation, particularly one that was pre-booked. I expect a formal apology and an explanation for this poor level of service. Furthermore, I believe compensation is appropriate under these circumstances. Sincerely, Mit freundlichen Grüßen, Berndt Lindenthaler