Hilton Philadelphia City Avenue

When we arrived at the hotel we were greeted by Winston. What an asset to your establishment. He was friendly, welcoming, and engaging. The room was clean and spacious. Can’t say enough good things about Winston. He was great I left wanting to be his friend! We will be back!

Considering how expensive the hotel room was I thought it was going to be a lot nicer.. So, the entry way was beautiful when we arrived and checked in we spoke with Winston, the front desk associate, he was absolutely wonderful and enthusiastic! Then going to the room the elevator the beeping was annoying, then getting to our the room was nice a clean minus a few things, the computer chair was very gross (they did bring us another one tho), the room was smaller than expected, there was no phone cord to hotel phone, the was phone broken too. Then later going to the pool it was very small and the water was pretty cold, so my kids didn’t want to stay in it. Next day we went to get breakfast, and there was no continental breakfast, then when we ordered food, the order was wrong, and it took a while. The parking wasn’t very good I’m guessing because of the location. I think $25 for parking or valet is kinda expensive too! Especially if we were only staying a night. Overall, unfortunately we won’t be staying there again. I would have to rate the hotel 3 stars. I wouldn’t recommend staying there.

The location was great for what we needed. We were promised a room at 4pm and wasn't checked in until 6 which made us late.The front desk person tried to Double charge us. It looked like somebody threw up next to the fridge. It's not the cleanest. The bar charged $35 for two drinks that was watered down. I'd recommend a different hotel close by.