Hilton Taizhou

Very confortavle hotel place and services

An amazing hotel. Everything is new and beautiful. The staff is very helpful and friendly. The executive club lounge is one of the most beautiful I have ever seen. Lots of power receptacles all over the room; the standard Chines power prong as well as USB ports. The buffet restaurant is beyond compare. Too large to even sample everything. My rate was $93.00 USD / night.

My stay at Hilton Taizhou was unfortunately a disappointing experience that fell short of my expectations for the Hilton brand. Although the hotel itself appears modern and relatively new, and the room was perfectly acceptable, it was the service that let me down the most. One incident that particularly stands out occurred during a pleasant moment in the bar. I was abruptly interrupted by a staff member from the reception who insolently presented a payment terminal, explaining that there had been an error with the room rate at check-in, which required a larger deposit from me. Being confronted in this manner in front of friends and other guests was both humiliating and far from the level of professionalism expected from an establishment like Hilton. The situation was further exacerbated when I was denied further service at the bar based on instructions from the reception – again, a communication that took place publicly and felt highly disrespectful. Throughout my two-day stay, I also experienced a complete lack of room service. There were no new towels, no refill of water, and the advertised express laundry service did not live up to its name, forcing me to iron my own shirts on a dirty ironing board. Given this experience, I feel that potential guests should consider other accommodation options in the area. While Hilton usually stands for quality and service, my experience at Hilton Taizhou shows that there is significant room for improvement, especially in terms of how guests are treated during unexpected situations. ---