Holiday Inn Express & Suites Halifax Bedford by IHG

We grabbed this hotel last minute because I wanted to explore the Costco in this area. Check in went smoothly and before we went to our room, we explored the hotel and went to the gym. My son who is almost 10 was sitting on the rowing machine when the gentleman that just checked us in 10 mins prior came in and filled his water bottle up and asked me if I knew this boy(who was arms length away from me), I said yes he’s my son. He asked me if he was 16, I said He’s almost 10, and the rules posted state that anyone under the age of 16 must be accompanied by an adult.i found this odd. We went to our room next, which I was impressed with, I like that it’s flooring when you walk in and carpet in the bedroom area. Bedding was comfortable, love the dove line, plenty of towels , I’m an XL and they just fit me. I love the wallpaper through out the hotel , gives it a clean, inviting atmosphere. The elevators when not in use hold at ground level and light up green or red when in use(loved this), breakfast was the best I had next to the delta and the lady working there was helpful , oatmeal and cinnamon buns were a favourite. Loved there was turkey and pork sausage available. The carts for your luggage was the best we used and a first to see in our travels. Room for improvement, we found an ant in our room near the coffee machine, It got away by the time I got a tissue, but there was sugar underneath the coffee tray and then another one the next morning on the floor. As mentioned in other reviews, the key card was finicky and the pool stairs need to be addressed still . We were travelling for a few days, so I purchased some Tide from the little store there but when I went to go do a load of laundry, one of the washers was out of order and the front load washer seal was grimy with hair in it and the washer just smelt like an abundance of smelly beads so I chose to go to a local laundromat(spin cycle laundry , highly recommended , they were friendly and helpful) .upon checkout, the worker was friendly, as I stood there a Lady in a beautiful green dress went behind the counter and spoke to the worker as I stood there and she didn’t say hello, didn’t grunt, which I found Unfriendly since she looked like someone of importance to the hotel. I’m use to staying at the Marriott lines where hospitality is second nature when it comes to the staff/owners and they ask how was your stay upon leaving, not in this case. I also found the front lobby entrance congested with all the furniture. Overall good stay , loved the oatmeal , didn’t see any mice.

All was good until 5am when a mouse decided to move in with me. Service went from 5 to 3. When I called the front desk they said they’d try and find a mouse trap. I told the guy I’d be out in the hall, figuring he’d come to my aid. So after an hour I ventured back in my room, the mouse is now scurrying under my bed. I call the front desk again to be told he couldn’t find a trap and all the traps are in use!!! Finally the shift changes and I get a nice young guy who finds another room for me. Service went up at that time.

Please keep on driving. This place doesn't even deserve 1 star. We stayed for 5 days our room number 219. Our room was dirty hair in the bathroom pee on the toilet seat. 2 towels on the dirty floor for 3 people. The shower was just nasty. For the money, it cost us over 1,200. You would think they would have some common courtesy to at least clean the room even once. Never again would I stay here or take my family here would much rather sleep in the truck. I didn't see any mice, but there was mice poop on the side of my daughter's bed.