Holiday Inn Portsmouth by IHG

Lovely hotel. Dinner was ok. Breakfast was good but didn't like the fact that jams, peanut butter and Marmite were in jars! Also yogurt was in dishes not in individual pots. Also only on a personal level, we didn't like the coffee!

We only stayed for 1 night - but I needed to contact them twice before arriving and my emails were answered promptly. Check in was easy. There was enough space in the car park for me. The rooms were comfy and clean. The shower was powerful and easy to use. Breakfast was excellent with plenty of choice.

I’ve stayed at this hotel many times but it started going downhill a while ago, new owners. The place needs completely refurbishing, they may have tried but it was obviously on a small budget. The restaurant is so dated. At breakfast, which is served until 10.00am the selection was very poor, no bacon, eggs, both mornings I had to ask if they were replenishing, this was 09.15am, no staff member monitoring. My abiding memory was trying to find clean crockery, it all needs replacing or invest in a new dishwasher. My stay was paid through an agency, as I checked out I asked to pay any incidentals and was presented with a balance, and was duly paid. I checked the agency had paid my accommodation and was told everything was good. A few days later I noticed an additional accommodation charge on my bank statement for £348, yes you guessed it, I was charged twice. For me this was the last straw, goodbye IHG Portsmouth. I’m a loyalty card member but I won’t be giving by hard earned money to this hotel again.