Home Hotel Jugend

Stayed for 2 nights for Helsinki marathon. Made use of the breakfast and dinner buffets which were both fantastic, as well as the afternoon fika. The room we had was absolutely tiny, so much so you could barely move around the end of the bed and getting into the shower was awkward, but we feel the rest of the experience made up for it :)

Had a lovely time staying here. Staff were really nice and helpful, room was basic but clean and comfy. Every breakfast and dinner options served were delicious. I found location to be convenient for both walking and public transport.

I had a deeply unpleasant experience at this hotel, mainly due to the behavior of one staff member, Irina, whose attitude made me feel like I had checked into a Soviet-era government facility rather than a four-star hotel. Her dismissive, cold manner and heavy-handed approach completely ruined my stay. Before arrival, I sent two messages with my estimated arrival time and a question about dinner options since my booking included dinner. I received no reply, and when I arrived, dinner was already over. During check-in, I asked if I could instead have a packed dinner the following day upon checkout, as I had a long journey ahead. She agreed. Not only did she fail to arrange this, but when I politely inquired about it the next day, she shouted at me in front of other guests. I had to ask her to calm down, as her behavior was shockingly unprofessional and aggressive. She offered no apology and acted as though it was my fault for her mistake. Even the “room upgrade” I received was revealed to be due to overbooking delivered in a way that made it clear it wasn’t a complement rather a huge favor (again on their mistake). Overall, there was a complete lack of hospitality, warmth, or basic service you would expect from any hotel, let alone one rated with four stars. My advice: Avoid this place unless you enjoy being shouted at or time traveling to a Soviet state.