Horus Paradise Luxury Resort All Inclusive

Very nice hotel with good service. The location was good, the staff was caring and friendly. The pools were clean and food and drinks were everywhere. Every night there was a show which we also enjoyed, especially the Cuban show. The only thing that was bothering us was the shower; it was periodically for 10 seconds warm and then cold. Besides the shower drainage was partially blocked so the water was not going away soon. Other than this, my family enjoyed the stay in the hotel. It is to be mentioned that we were in the main building.

This hotel advertises as all-inclusive, but we had to pay extra for WiFi, fresh juice, and iced coffee. The food was very poor, and the pool had no lifeguards. Guests drank and swam until 4–5 am, and the pool was never cleaned after. Definitely not worth the price.

We stayed here for 7 nights as a family of four, and unfortunately our experience was far from what you would expect from a so-called 5-star all-inclusive resort. 1. Hidden extra costs – On arrival we were asked to pay €10 per device for Wi-Fi, which is unreasonable in an “all-inclusive” hotel. Fresh orange juice, iced coffee, and other basic drinks were also charged at €10 each. Many facilities (rides, trampolines, etc.) also required payment, none of which was made clear on the hotel’s website. 2. Poor hygiene & cleaning standards – Our bed sheets were not changed for four nights, even when visibly dirty the kids stained with suncream. The pools were left open until the early hours (4–5am) with no cleaning in the pool, people swimming with clothes on and drinking alcohol in the water, spilling it. The main pool always had a very bad smell. Around the pool areas, towels were left for days to “reserve” beds, with no staff intervention, meaning we struggled to find a place to sit as a family. 3. Food quality – The buffet was repetitive, with very limited variety. After a few days, we felt unwell and ended up eating outside the hotel for the last four days of our stay, even the children started refusing same food. 4. Lack of safety for children – Shockingly, there were no lifeguards at the children’s pool or slides. Only one lifeguard was present in the whole hotel, stationed at the main adult pool. Kids were left to manage the slides themselves, which felt very unsafe. Overall, this is not a 5-star experience — I would generously rate it 3 stars. For the £1000 we paid in addition at the hotel as spending money (2 adults, 2 children for 7 nights), we expected much better. If we had spent just a little more elsewhere, we would have had a genuine 5-star holiday. This hotel needs to seriously address hygiene, safety, and transparency about extra charges. Until then, I would not recommend it.