Hotel Ambasadorski

We have years, of history here, so it is difficult to rate them poorly. The rooms are as they have always been. We recommend the half suite with large tub. They have increased pricing significantly, with parking and breakfast costing extra now. The newly added Muru restaurant is a real plus. The dinner menu is excellent and deserts outstanding. Great evening service. The breakfast buffet is, plentiful and very tasty 😋. The only drawback in the morning was, the service during breakfast. Could learn to smile and treat the guests as guests.

Excellent location right on the Old Town Square, super clean rooms, and the sweetest front desk person made for an amazing first night in Poland! Although the restaurant is under renovation, we were informed of this when we made our reservation AND our included breakfast was offered mere steps away from the hotel in a wonderful restaurant. The highlight of our stay was the attentive care offered by the Anna at reception who advised about a church for Sunday mass, personally brought me a fan and helped me crank up the a/c, and arranged a driver/guide/interpreter for us at a moment’s notice for our genealogical research trip.

The only positive about this hotel is location although this did have a downside which some friends I were travelling with discovered during our stay. When first arrived we were informed that the kitchen was being renovated so restaurant was closed. While they have obviously spent time and money renovating the reception and downstairs areas, unfortunately this didn't continue to the rooms which looked tired and dated. Our room door look was not properly fixed as screw was missing causing it to either not close properly or alarm, when reported to receptionist I was informed to just pull door harder and not offered for anyone to have a look or attempt made to fix it during the 3 nights stayed. Air conditioning not working/available although advertised. Morning of 2nd stay all plug sockets were not working but after a long wait and 2 visits to reception this was rectified. Water in shower was either hot or very hot. Extremely loud music coming from the square all through the night which caused 2 friends staying at the front of hotel to have to relocate to another friend's room for any possibility of sleep. This hotel does not meet 4 star standard as advertised and I would advise to avoid this hotel at all costs and stay some where else in the area.