Hotel Boutique Santa Lucia

Julian was an amazing host at the restaurant, and Doña Carmita always had a smile and asked how we were doing. In general, all the front desk and housekeeping were amazing. Very friendly. Help us in anything that we need. The hotel is near everything. Walking distance for all the stores and restaurants and shops. Had a parking as not as close but very convenience. The breakfast was excellent. A little of everything and the food at the restaurant was great!

My real gripe is with the restaurant. You cannot fill the wall with French plaque accomplishments and serve subpar food. The risotto was terrible. Ecuador has excellent chocolate options, and some restaurants take pride in providing information on which brand of cacao they are using. We ordered two hot cups of coco and were really surprised to get them -in the main restaurant- from an automatic powder-and-water machine. This shouldn't even been charged. Nine dollars for this is preposterous! Don't even get me started with the room shower and toilet.

Spent 3 weeks traveling throughout Ecuador and this hotel was the worst experience we had. We enjoyed all the others, from 5 star hotels to remote lodges, all were fantastic and memorable. I should have read and believed the lower end reviews on this hotel. Our room was essentially a closet next to the kitchen with no ventilation, faint odor of mildew and a continuous stream of banging pots and pans until late into the night. There is no amount of paint, “modern” accessories or posh bath products that can disguise capitalism at its worst. This hotel is resting on long ago accolades. Service was poor bordering on hostile, food was adequate and spectacularly overpriced. Do yourself a favor and find another place to stay. We had a 4 night reservation and left after one night. If you plan on going anyway and not leaning into this review then please stay far, far away from ANY room on the first floor.