Hotel Continental

This hotel is a real jewel in the city. We were greeted by a very friendly staff who showed us the different places in the lobby and explained how to het around in the city. The room was amazing... we had a suite and I would be totally recommend to book one if you need space for your stuff. It has enough space to work in one room and put our luggage, and sleep in the other room. The bathroom is very spacious and really clean. All amenities are full size, which doesn't seem to be the norm in Europe. Breakfast was very well stocked and the food is delicious. Overall it's a great place to stay in Oslo.

My stay was exceptional! The hotel's perfect location, right in the center, allowed for easy walking distance to many landmarks. Conveniently, trams and buses were just outside the door. The reception staff were friendly and helpful, with Sophia standing out for her exceptional service. The room was clean and neat, making for a comfortable stay. I highly recommend this hotel!

The check-in was smooth (that’s the one thing I can commend). But the rest? Disappointing at best, and criminal at worst. The room, for which we paid nearly $700 for a single night, was cramped, dated, and underwhelming. A standard Hilton or Marriott would have been more comfortable. The bathroom doors don’t even lock, which is an odd and lazy oversight for a hotel at this price point. But here’s where it went from underwhelming to outrageous: while we were out to dinner between 6:45 PM and 8:30 PM, housekeeping entered the room. When we returned, we found €100 and $100 USD missing from a wallet left behind. This wasn’t misplacement. It was theft. I called the front desk immediately. The receptionist said he would escalate the issue, but no one followed up. So I called again later and reached the duty manager. I asked her to speak with the housekeeper assigned to our room and search her belongings, as I was certain the missing money would be found on her person. Incredibly, the duty manager claimed she didn’t even know which housekeeper had serviced our room, and that no one could look into it until the following day. The staff had been made aware of a theft, and still allowed the employee in question to finish their shift and leave, all without any questioning or inspection. Any opportunity to recover our stolen property was completely lost. That kind of delayed, dismissive response is not just negligent, it’s enabling. The fact that a guest can be robbed within hours of checking in should be unthinkable at any hotel, let alone one positioning itself as Oslo’s flagship luxury property. It shows a serious failure in security, staff supervision, and basic integrity. We’ll be filing a police report, and we’ll also be reporting this incident to Virtuoso directly. Based on our experience, we’ll be strongly recommending the hotel be removed from the Virtuoso program. But for anyone considering Hotel Continental: for your safety, your wallet, and your peace of mind, maybe consider staying somewhere else. Oslo has better options that don’t charge $700 to be robbed.