Hotel Cruz del Vado by Art Hotels Ecuador

This is one of the most beautiful hotels we've ever stayed in, especially when the price is considered. This has some sort of Michelin status as a luxury hotel. The art here is varied and extensive. The views from the rooms do not exist, but from the top floor restaurant, they are fantastic. The free breakfast was amazing, as was the service. The one issue is that vehicles have nowhere to stop near the entrance, and I'm not sure where you would park a car if you drove here. Our cabs had to drop us and pick us up at a square down the street. It's not a good situation if it's raining, but the staff are very helpful.

Beautifully decorated, super friendly and helpful staff. The rooms are comfortable. Ask for the luxury rooms that face the river. The only negative is the restaurant service. The kitchen can't get the food and the beverages timely and together, but it tastes delicious plus the view from the restaurant is great!

I made a reservation to have a breakfast here with my girlfriend on a Saturday at 9am. They asked for my ID and $20 in advance to make the reservation. We arrived 9am sharp. When we arrived we were sat and the waitress gave us this menu with 5 simple options. We were not impressed at all. She took so long in taking our order. Mind you, there were 3 other tables. I had to flag her down to get her attention. They took around 15-20 min to bring us a very terrible coffee and then they brought us bread and have us knifes for butter but no butter. It was already around 10am and our food was nowhere to be seen. The waitress never came back for coffee refills or even to let us know they were taking a long time for two simple breakfast dishes. We were completely ignored. Enough was enough, we were not going to stay 2 hours in one place for breakfast, we had places to go, things to do. We completely wasted our time here, this is so disappointing and disrespectful for them to make tourists wait this long for breakfast in such a “high end” place. They wasted our morning, our Saturday and our time. They gave us back my $20 and didn’t charge us for their dirt coffee but $20 does not repay all the wasted time and disrespect. I do not recommend eating in this rooftop at this hotel, so far this is the only negative experience we had in Cuenca so far. These people do not respect your time. Thank you for ruining our Saturday morning, bravo! Mediocrity at its peak