Hotel El Djazair

It's a Peace of art and love, the best customer service you can get. I can't talk about the view and the location, because it's a a place from Haven. Very friendly and helpful people. I really recommend that place. It's a high level. It's one of the places that I have ever seen.

The experience happened with my son, he went with his friend to use the swimming pool as he is visiting his home country for few weeks, so he called to hotel to ask about the availability to use the swimming pool and if he can visit with his friend, upon arrival he went to the reception and he was told where to go and pay at the door to get to the pool, to his surprise went as he arrived the agent by the door who by the way thinks he owns the hotel denied him and his friend entry to the pool and the reason was because he felt like it not to let them in. My son was disappointed by the treatment he received and no valid reason was given to him to why he couldn’t use the pool. The agent simply didn’t like my son and his friend and that is discrimination and racism the upper management need to step up and teach their staff members about customer service. Very disappointing and we will be making a formal complaint against this agent .

Except for location and the fact that it’s a historic hotel with beautiful gardens, this should not get more than 3 stars ( perhaps not even ) . Rooms disgusting and very outdated.ac from the 70s. On top of that in a Muslim country this hotel does not allow Muslim women with burkini to swim in their swimming pool! Discrimination against a majority! Tried to talk to a manager with no luck cause they don’t care about their guests. This is shameful . Don’t waist your money go to Al Aurassi.