Hotel Elegant La Union

Hi, We booked from agoda and also have a booking confirmation from the said app but as soon as we got into the hotel, the staff were not that accommodating & solution-oriented. They also said that they can't give us a room even though we already have a booking confirmation from agoda app that has been already PAID. We traveled from metro manila and this is truly an inconvenience for us having no place to stay for the night. Never again on this hotel.

I had a confirmed booking at their hotel through the Agoda app, but when I arrived, they didn’t acknowledge the booking and claimed they are not affiliated with Agoda. What an inconvenience super frustrating and such a hassle.

This hotel is far from elegant; "Nightmare Hotel" would be a more fitting name. The air conditioning doesn't work properly, leaving the room uncomfortably warm despite its small size of about 15 square meters. The shower has very weak water pressure, forcing guests to use a bucket and dipper for bathing. The tap water is rusty and foul-smelling, and there are cockroaches in the room. Although the bed is clean, the towels are old and don't feel hygienic. Our room on the 4th floor had twin beds, but be warned: there's no elevator, so seniors and children will have to climb several flights of stairs. The dimly lit corridors feel unsafe, and the shared bathrooms are inconveniently located outside the rooms. This establishment is more akin to a motel with hourly rates than a family-friendly hotel. If you seek relaxation and peace of mind, look elsewhere. Unfortunately, we had no choice but to stay here, but we won't be returning and certainly wouldn't recommend it to anyone. Additionally, we encountered a parking issue as the hotel doesn't monitor its parking area. We were delayed for significant time because another car was blocking our exit, and the staff couldn't locate the owner. Despite having limited parking space, the hotel lacks a proper system to manage such situations, making it a poor choice despite its convenient location. Overall, if you don't want headache for you and your family, please avoid this hotel and book somewhere else.