Hotel Fasano Punta del Este

We spent three days at Fasano Las Piedras, and the view was amazing! My kids loved cycling and enjoyed their time in the heated pool. The staff was efficient and kind, and the food was exceptional—the best! However, we had an unfortunate experience at the Fasano restaurant when we found a cockroach during our dinner. The rooms were very comfortable. The main issue was the horseback riding. They only had two horses available (we were four and wanted to ride together as we had done at other hotels in Uruguay), and the horses were not in good condition. Additionally, the guide spent most of the time promoting himself and talking about his personal problems, which made the experience uncomfortable. Considering the high prices, the horseback riding experience was disappointing, especially for our kids.

As breathtaking as this hotel was we just didn't have the best experience or service. Our room was really nice but it was a solid 15-20 minute walk from the hotel. Everyone within 1-2 minutes of the hotel received a golf cart but for some reason we didn't and they said they didn't have enough. So we had to call for pick ups and that usually took 2-3 calls and 20-30 minutes of waiting around. On top of this when the hotel did slow down and they had gold carts to spare they still didn't offer them to us. Every time we requested anything they just seemed like we were annoying them. For $900 a night I recommend staying anywhere else. Breakfast and service was great. Pool service was great. Hotel front desk staff... not great.

A few weeks ago the Hotel Fasano hosted a weekend retreat with Deepak Chopra, I did read about it in the news, and called the hotel to find out more and book a place to join the retreat. It took a while for me to get to the event manager and he told me a Brazilian company was in charge of all bookings, and he could not help me. It tool a number of more calls and messages to get the contact to the Brazilian company, who then never responded to any messages. In short single worst customer experience, totally frustrating that a 5 star hotel is unable to assist a potential client to make a booking. Will never stay at this hotel in the future, and can not recommend it either