Hotel Galeria Thermal Bešeňová

Great meals (breakfast and dinner), the spa is amazing, with outdoor and indoor hot water pools, water slides, saunas and massges. the rooms are fairly large, in the suite there are two large smart tv screens - one in the living room and one in the bedroom, the apartment has only one in the living room. There is a Nespresso machine in the rooms. The suites are locked very far from the lobby and restaurant, one needs to go to the far end of the first floor, climb 4 stairs and then take a second elevator to the second floor where the suites are located. Also there is a construction site near this part of the hotel. The bathroom and toilet are opening to the living room not the bedroom.

A family of 2 adults and 3 children ages 10 and under. We spent 5 days at Galeria Thermal and Besenova water park. I definitely recommend the place to families with young children. My kids love a lazy river and the one in the water park was great. There is also an indoor section with slides suitable for younger children. We visited Tatralandia and took cable cars to Chopok. Both excursions included in the price of the hotel and we used them with go pass cards with no trouble. The hotel is very modern. All staff including receptionists, waitresses and housekeeping were very polite. We had a ground floor deluxe suite with direct access to hotel pools. I think it was worth its price and we got to spend time in the pools when some members of the party wanted to rest in the room. I give 4 stars rather than 5 because there were some things that could be improved, mainly in the restaurant (we had breakfast and dinner included in our package). There was only one coffee machine which caused queues. The food was good but there weren’t many kids friendly options. Also it wasn’t clearly stated anywhere that you get one drink free from the menu (like beer or wine) per meal. We only found out about it on the 3rd night. Lastly, the housekeeping was not very thorough and we had to ask for pool towels and some supplies to be restocked. All in all, I definitely recommend this hotel and will come back but perhaps I will go for breakfast only package.

Absolutely insane that they do not want to clean the room everyday. The cleaning lady they sent to clean was rude and entitled saying she won't clean the room. They don't even make the bed.they just throw the pillows and blankets on the bed. Our room is dirty and needs to be vacuumed and the bathroom sinks cleaned and bed linen changed because I spotted on the sheets, but the cleaning person refused and only took trash. It's frustrating because we must now stay in a dirty room and we do not have cleaning equipment to clean ourselves. The overall cleanliness of the entire hotel is very bad. And the resort is over crowded.