Hotel Imperial Casablanca

I was amazed by the professionalism of the hotel personnel. They were very kind, caring people. I enjoyed my stay for real and I really hope this is the same experience with everyone else that travels with Royal air Morrocco. They’re actively working to renovate their rooms and air conditioning systems. They have already completed their work on most of the hotels. Everyone from the kitchen to the reception were very nice to us. I definitely recommend anyone who wanna travel with Royal Air Morrocco to not be discouraged by the wait for connecting flights.

Good sized rooms. No water or any towel provided even after a call and a visit to reception. At least the male reception staff is friendly as they say yes to everything without taking action... Food is good. No napkins provided after asking en francais and the lady waitresses each said no problem. Eventually a male waiter brought some out after asking for the 3rd time. Walkable location to landmarks, usually 10-40min on foot.

In short: Please AVOID and stay far AWAY from this hotel at all costs. Even if you have absolutely no option of accomation in Casablanca, still don't stay here. Any hotel is better than this place (even if your travel agent or any other international and reputed agency recommends this place). It's a shame this place is even labeled as 4 stars. As soon as we entered, the main doors led into the nightclub, not the main reception. For the reception, there is a small side door that leads to the non-air-conditioned reception area, and when we reached, during peak check-in time, there was NO one at the reception. Later, when someone arrived, despite already paying for an extra bed before arrival (They DON'T respond to emails or phone calls) they argued that we hadn't paid. After calling yet another of their staff, they finally agreed to this and gave us a suite. As we went up one of the elevators wasn't working and renovation was taking place on several floors of the hotel, resulting in the pool, spa, and fitness centre areas being closed/unusable. While one of the two lifts was not working, during several occasions the other operational one's doors didn't close either, resulting in us having to use the stairs from the 4th floor. As we entered the creepy looking 4th floor (most of the hotel was empty, despite the front desk staff FALSELY claiming that there were around 25 guests staying at the hotel). Despite stating the rooms are air conditioned there is NO air condioning or celiling fan in the hotel, resulting in unbearable temperatures throughout the summer (during our visit). There were also NO towels (like not even bath towels!) when we arrived and ZERO bottles of water. Unlike the photos in the hotel's official website, the Mini Fridge wasn't even working let alone it being fully empty. We had to ask for everything and still we didn't recieve any water, hand towel, or bath mat. The front desk guy also falsely PROMISED us a pedestal fan but we didn't get it throughout our stay. Instead we only got one fan for the entire suite. Sleeping was a NIGHTMARE with the music from the downstaris nightclub blasting throughout the night, and shady people spotted after sunset. The hotel is located in an unsafe area with NOTHING touristy nearby, not even ANY restaurants. We didn't feel safe throughout our stay, and avoided going out after sunset. The hotel didn't even have a kettle, and shower wasn't working properly, while bedding was of poor quality, and TV barely had any international channels. There was also no ironing board, concierage/valet/porter service expected from a four star establishment. Breakfast was TORTUOUS with flies roaming and even sitting on the sweets. Juice, fruits, and salad were stale (Don't eat as they could be weeks old since the hotel was practically empty). There was very limited variety of breakfast with, NO hotdish other than eggs and no capucinno or other milk based coffee. There were only packaged patistaries which didn't taste good at all. The hotel has potential but is NEGLECTED poorly run by the management and not at all maintained to the 4 star standards it promises. Really horrible and ruined our time in Casablanca, please avoid at ALL costs.